Help Center

How Can We Help?

Find answers to common questions or get in touch with our support team.

Email Support

For general inquiries and technical issues

support@geosync.app

Privacy & Data

For privacy requests, GDPR, and data deletion

privacy@geosync.app

Enterprise Sales

For custom plans and business inquiries

sales@geosync.app

Frequently Asked Questions

Quick answers to the most common questions about GeoSync.

📍 Location Tracking

No. GeoSync only tracks your location during active work sessions — specifically when you check in. Location tracking pauses when you check out or take a break, and is completely off outside of work hours. The app records location at key events (check-in, break start/end, check-out) and periodically during active sessions. Your employer defines tracking policies for your organization.

Background location access allows GeoSync to record your location for route history and real-time team visibility even when you switch to another app during work. This is essential for accurate field team tracking. Without it, managers cannot see where field employees are in real time. You can revoke this permission in your device settings, but it will limit the app's core functionality.

Only authorized members within your organization can see your location — specifically your Managers, Admins, and Super Admins. Employees cannot see other employees' locations. GeoSync uses row-level security (RLS) to ensure strict data isolation between organizations. No one outside your organization can access your data.

👥 Account & Organization

As an Admin or Manager, go to the Employees section via the sidebar. Tap the "+" button to invite a new team member. They'll receive an invitation link to download GeoSync and join your organization. You can set their role (Employee or Manager) during the invitation process.

GeoSync has four roles: Employee — Field staff who execute tasks, check in/out, and update leads. Manager — Manages tasks, territories, and can view employee locations. Admin — Full organizational control including user management and analytics. Super Admin — Platform-wide access for organization owners.

Yes. Your GeoSync account can be logged in on multiple devices, but location tracking will only come from your active device. For consistent tracking, we recommend using one primary work device. Active sessions on other devices will be replaced when you sign in on a new device.

✅ Tasks & CRM

Managers and Admins can bulk-upload leads via CSV file. Go to the Clients section, tap the import icon, and upload your CSV file. The file should include columns for: Lead Name, Phone, Address (or Latitude/Longitude), and Status. Leads are automatically assigned to employees based on territory matching when coordinates are provided.

GeoSync's CRM has 6 professional stages: AssignedVisitedAnsweredNeed Follow-upSuccessful / Rejected. When a lead is marked "Successful", it automatically converts to a Client. The "Need Follow-up" stage triggers a local push notification reminder to the assigned employee.

When you draw a territory on the map and assign it to an employee/manager, leads and tasks within that geographic area are automatically associated with that territory. When importing leads via CSV with coordinates, GeoSync matches each lead to the appropriate territory and assigns it to the territory's manager automatically.

🕐 Attendance & Time

On the main Map screen, tap the floating Attendance Card. Tap "Check In" to begin your work day — the app records your GPS location and timestamp automatically. You can also take breaks (which pause the active timer) and check out at the end of the day. Total hours are calculated automatically.

Yes. Managers and Admins can view attendance records for all employees in their organization. This includes daily check-in/check-out times, break durations, total hours worked, and weekly/monthly summaries. Analytics graphs are available in the Statistics section accessed via the sidebar.

🔒 Privacy & Security

No. Your data is never sold to, shared with, or accessed by third parties for commercial purposes. Your data is shared only within your organization (with authorized Managers, Admins) and with our infrastructure providers (Supabase, Expo) solely to operate the service. See our Privacy Policy for full details.

Account deletion depends on your role. As an Employee, your account is managed by your employer — contact your Manager or HR. As a Manager/Admin, use the in-app Settings → Account → Delete Account option. For organization-wide deletion, email privacy@geosync.app. See the complete Delete Account guide.

App Information

App Name
GeoSync
Package Name
com.akhlak.GeoSync
Current Version
v0.0.2-alpha
Platform
Android (Google Play)
Developer
Akhlak Hossain Jim
Infrastructure
Supabase + Expo

Still Need Help?

Our support team typically responds within 1-2 business days.

Email support@geosync.app